RedSeal Networks offers every level of support, training and professional services that your organization could ever require to get the most out of its investment in our solution – and ensure that your team is accomplishing its goals in improving security, upholding compliance reducing risk.
Whether it’s our 24x7 global customer support network at the ready to respond to your emerging requirements, our dynamic online portal and knowledge base, or one of our experienced experts on location at your facility to help staff get the most out of their efforts, RedSeal Airtight Support stands at the ready to serve every customer’s unique and changing needs.
Comprehensive Resources
Among the specific deliverables provided through our Airtight Support programs are:
- 24x7x365; Voice, e-mail and Web support
- Dedicated customer support engineers
- Defined, proactive escalation plans
- Support engineer review calls
- Server appliance replacement
- Use cases & online video training
- Scheduled professional services days/events
- Our customer forum and community
RedSeal Airtight Support is constantly evolving, driven by the specific requests and changing requirements of our customers. Whether it’s integrating with the latest network security hardware or addressing changing compliance standards, our support services team is always pushing to stay ahead of the curve.
A Program for Every Organization and Budget
Every RedSeal customer has access to our wide range of Basic Airtight Support services, but just as each network is unique so are the needs and demands of each client.
To provide each organization with the precise level of interaction required to accomplish its goals, RedSeal offers Basic, Gold, Platinum and Platinum Plus support packaging to help address your specific organizational objectives.
For more information contact our Airtight Support Team at 888.845.8169, or RedSeal Sales at 888.845.8169.